Returns, Refunds and Exchanges Policy

All clearance and beyond recommended use date liquidations are not returnable. If the product fails to meet its performance measures a refund of the purchase price will be given. This request must be made within 14 days of delivery.

How to return a standard item:
Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase. Merchandise that has been used or altered will not be accepted for return or exchange. Restocking Fee: All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order nor do we pay the return freight (unless a mistake was made by Factorydirectlubricants.com)

Please complete the form below to request an RMA number.

Order Information

Product Information & Reason for Return