We use Federal Express to deliver our orders. We only ship and sell within the USA.
Order Tracking: If you wish to track your order please request a tracking # from Factorydirectlubricants.com
All orders are processed with in the same business day. All orders are shipped out as soon as possible to fulfill your order. Hours of operation are: Monday - Friday 8am - 5pm EST. Most orders are shipped within 1 to 5 business days. We cannot guarantee a specific delivery date or time and are not responsible for costs incurred due to delay in product delivery.
MSDS and Data Sheets
Most products will have current MSDS available on the manufactures website. You should download the material from the manufacture. Factorydirectlubricants.com will only send MSDS and Data Sheet upon request.
The rate charged for the shipping of your order is based on the weight of your products, speed of delivery requested, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Payment Policy - Credit Card Only (Visa, Master Card, American Express, Discover)
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.